Privacy Policy

1. Introduction
At NewGlo, run by Lucas and Taylor, we are fully committed to protecting and respecting your privacy. This Privacy Policy explains what personal information we collect through our website, how we use it, and how we keep it safe.
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to ensure your personal details are handled with the highest standard of care.
 
2. Information We Collect
Because our website is an informational platform to showcase our carpet, upholstery, and flooring services, we only collect the minimum amount of data required to serve you. We do not track you across the web or collect hidden data.
The only personal information we collect is what you voluntarily provide to us when using our online contact and quote forms:

• Your Name

• Email Address

• Phone Number

• Property Address or Postcode (where the work will be carried out)

• Any images you choose to upload of your floor space, carpets, or upholstery

 
3. Strictly No Payment Information
To give you absolute peace of mind, NewGlo does not accept, process, or store any card details, bank details, or financial transactions on this website. All discussions regarding pricing and payment methods are handled directly with Lucas and Taylor outside of this website platform.
 
4. How We Use Your Information
We take deep pride in our customer care, and that extends to how we use your data. We will only ever use the information you send us to:

• Respond directly to your quote request or message.

• Arrange a convenient time to visit your property for a site survey or service booking.

• Provide you with a reliable, accurate estimate for your cleaning or flooring installation.

We will never sell, distribute, or lease your personal information to third-party marketing companies. Your data stays strictly between you, Lucas, and Taylor.
 
5. Data Storage and Security
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, any details submitted via our contact forms are stored securely within our website builder platform and are only accessible by us. We only retain your contact details for as long as necessary to fulfill your enquiry or manage your active service bookings.
 
6. Cookies
Our website may use basic, essential cookies provided by our hosting platform to ensure the site loads correctly, runs securely, and functions smoothly for visitors. These do not collect personal identifying information.
 
7. Your Legal Rights
Under UK data protection laws, you have full control over your data. At any time, you have the right to:

• Ask us for a copy of the personal information we hold about you.

• Ask us to correct any incorrect or incomplete information.

• Request that we completely delete your contact details and message history from our records.

If you would like to exercise any of these rights, please simply send us a message through our Contact page, and we will handle it for you immediately.